By continuing to register a profile, you accept the Terms and Conditions, as follows:

1. That your personal information can be used for purposes of managing this account in accordance with the Protection of Personal Information Act, 2013. Your personal information will be shared with third parties for this purpose only.

2. That the platform can from time to time send notices and communication to you or others that you choose and specify on your profile to enable better management of your utilities.

3. Meerkat Utilities is a duly registered entity in accordance with the laws of the Republic of South Africa, with which you (the “Consumer”) have an agreement for the provision of utility management services (the “Services”) to the premises (the “Unit”) on the terms and conditions set out below (“this Agreement”). This is an incidental agreement referred to in article 5 of the National Credit Act, 34 of 2005 (the “NCA”).

4. Meerkat Utilities agrees to provide the services which includes the application of services tariffs as determined by the Local Supply Authority, which rates may be amended from time to time in accordance with the directives of the National Energy Regulator of South Africa (NERSA).

5. The Consumer is responsible for the costs of utility services consumed through the meter/s linked to the unit, as well as the Meerkat Utilities charges, all of which are raised on the account. The Meerkat Utilities charges are set out as follows;

a. A Vending fee which will be calculated and charged as a percentage of your billed consumption. This rate is amended from time to time and any amendments will be communicated to you.

b. A Network/Hosting fee which is charged per meter per day at the applicable rate and will be amended from time to time. Any amendments will be communicated to you.

6. Meerkat Utilities reserves the right to charge a cash deposit fee in respect of any payment made to Meerkat Utilities via cash deposit at any Financial Institution as charged by the Financial Institution concerned.

7. Meerkat reserves the right to raise additional charges on the account as agreed to by the Scheme’s Board of Directors/Trustees or Committee.

8. In the event a Consumer disputes any charge, the Consumer is not entitled to defer payment (in whole or in part) until settlement of the dispute and must nevertheless continue to pay all charges on the account whilst the dispute is being addressed.

9. In the event the Consumer defaults on any payment, the owner of the unit is ultimately liable for all charges relating to the account of the unit.

10. Any unpaid arrears on the account will be referred to external debt collectors for collection, including their charges.

11. Electricity to the unit will be disconnected in the event of:

a. The account being in arrears.

b. Written instruction from the registered owner of the unit.

12. Payments with incorrect payment references will only be manually allocated to the account once the payment is traced and verified.

13. Meerkat Utilities is not responsible for transactions that are vended against incorrectly captured meter numbers.

14. Electricity to the unit will only be reconnected once the account is in a positive balance. Expected time of a reconnection can be up to 6 hours.

15. Meerkat is not responsible for any inconvenience, damage to property, injury or loss of life or property that happens in, on, around or as a result of, or in connection with, any utility service to the unit.

16. Business hours of Meerkat Utilities is Monday to Thursday 08h00 – 16h30 and Fridays from 08h00 – 15h00.